Use Case: The British Broadcasting Corporation
Kay Tilbury
Industry: Broadcasting
Company: The British Broadcasting Corporation (BBC)
Challenge: Effective deployment of devices and equipment to reporters and staff across various locations.
Solution: LapSafe® Diplomat™ Pro Smart Locker & Smart Vending Machine
Company Profile
The British Broadcasting Corporation (BBC) is the UK’s leading public service broadcaster, renowned for delivering impartial news across a variety of platforms. To maintain timely and accurate reporting, particularly for breaking news stories, BBC employees require easy and reliable access to devices and equipment. The challenge for the BBC was how to deploy these assets effectively to reporters and staff across multiple locations, including remote sites with no IT personnel.
The Solution
After researching potential solutions, the BBC discovered LapSafe® and its innovative Self-Service Smart Lockers. They invested in a 96-bay Diplomat™ Pro Smart Locker, which enabled staff to borrow devices quickly and securely, ensuring that journalists and reporters always had access to fully charged devices to allow them to report stories in real time.
To complement the smart lockers, the BBC also implemented LapSafe®’s smart vending machines. These machines act as unmanned stockrooms, providing a 24/7 self-service solution for distributing IT peripherals and equipment. With a capacity to hold around 500 items, the vending machines deliver essential IT resources efficiently.
The Benefits
Diplomat™ Pro Smart Lockers
- Seamless Device Management: Reporters can borrow devices for up to 12 weeks, ensuring flexibility for on-location reporting and live broadcasts.
- Consistent Availability: The smart lockers always deploy fully charged devices and are ready for use at any time of day or night; even during fast-paced breaking news coverage.
- Improved Workflow: Secure drop-off and collect lockers allow staff to exchange devices anytime, enhancing collaboration between teams and locations.
- Audit Trails and Reporting: Built-in audit trails and a full reporting suite offer complete transparency over device usage.
Smart Vending Machines
- 24/7 Access to Equipment: Staff can collect peripherals, such as cables and chargers, without waiting for service desk support.
- Reduced IT Workload: Service desk personnel no longer need to search store cupboards, allowing them to focus on technical tasks.
- Audit and Reporting: The vending machines provide an excellent audit trail of transactions, enabling cost codes to be reported and costs apportioned to relevant departments.
- Enhanced Communication: The large touch screens display messages about additional IT services, promoting awareness and accessibility.
- Support for Remote Locations: The vending machines provide IT services on sites with no manned IT staff, helping staff return to work faster.
Continued Partnership
Following the success of these implementations, LapSafe® continues to work closely with the BBC to optimise device and equipment management. The combined use of smart lockers and vending machines ensures that BBC staff can access the tools they need, whenever and wherever they need them with minimal staff interaction.
Conclusion
The BBC’s investment in LapSafe®’s Diplomat™ Pro Smart Lockers and vending machines has revolutionised how they manage and distribute devices and equipment. By improving accessibility, enhancing operational efficiency, and supporting remote locations, LapSafe® solutions empower the BBC to focus on what they do best—delivering high-quality, up-to-the-minute news coverage. This ongoing collaboration demonstrates the power of tailored locker and vending solutions to meet the unique needs of large organisations.
Invest Today!
Learn how LapSafe® can tailor smart lockers to suit your business needs. Get in touch with our sales team at sales@lapsafe.com to start your journey towards a more efficient, automated workspace.