Use Case: Streamlined IT Management & Device Loans
Kay Tilbury
Industry: Housing and Public Sector
Company: Southern Housing Group
Challenge: Centralised IT Management and Device Access Across Multiple Locations
Solution: Diplomat™ Pro Smart Lockers
Customer Profile
Southern Housing Group is one of the UK's largest affordable housing providers, offering over 77,000 homes across London, Southeast, Isle of Wight, and in the Midlands. Their commitment to affordable housing serves over 167,000 residents, providing safe and comfortable living options to thousands of families and individuals.
The Challenge
With multiple sites spanning across large geographic areas, Southern Housing's IT managers faced significant challenges in managing device requests and repairs across all locations. Traditional IT support models required users to either travel to a central location or wait until an IT manager could arrive on-site, leading to:
- High Downtime: Employees often had to wait hours, if not days, for replacement or repaired devices, impacting productivity.
- Inefficiency and Travel Costs: IT teams needed to travel extensively to handle device replacements and repairs, adding both time and expense.
- Administrative Burden on IT Managers: Managing multiple device requests from remote locations was overwhelming, leaving IT teams overburdened and stretched thin.
The Solution
In response to these challenges, Southern Housing Group deployed the Diplomat™ Pro Smart Lockers to provide an efficient and centralised IT management solution. With remote access and self-service options, Smart Lockers empower Southern Housing’s IT team to manage device requests seamlessly across sites, eliminating the need for employees to travel or experience prolonged downtime.
Key features of the LapSafe® Smart Lockers include:
- Secure Device Drop-Off and Collection: Employees can now drop off faulty devices and collect replacements at conveniently located lockers, reducing waiting times and increasing productivity.
- Remote IT Management Capabilities: IT managers can remotely troubleshoot and access devices via the smart lockers, allowing them to resolve issues without being physically present.
- Efficient Deployment of Replacement Devices: New or repaired devices can be placed in lockers for easy access, significantly reducing downtime and enhancing service continuity.
Key Benefits
By implementing the Diplomat™ Pro Smart Lockers, Southern Housing has streamlined IT support and improved the user experience for employees across all sites. The following key benefits have been observed:
- Minimised Employee Downtime: Employees can quickly swap out broken devices at local locker sites, allowing them to return to work promptly.
- Reduced IT Workload and Travel Costs: IT managers can deploy devices remotely, cutting down on travel requirements and focusing on higher-value tasks.
- Improved Employee Satisfaction: The convenient drop-off and collection points reduce the frustration of IT delays, ensuring employees feel supported and valued.
Conclusion
The deployment of LapSafe® Smart Lockers has enabled Southern Housing to modernise its IT management approach, making device access and support easier, faster, and more cost-effective. With these smart lockers, Southern Housing’s IT managers can now focus on strategic initiatives while providing a seamless and efficient service to employees across multiple locations.
Invest Today!
Discover how LapSafe® Smart Lockers can transform IT management in your organisation. Contact our sales team today at sales@lapsafe.com