Automate IT Service Desk Operations with Secure Smart Lockers
With IT Service Desk Lockers, device swaps, repairs, and deployments are faster, more efficient, and completely automated. Staff can drop off faulty equipment and collect replacements at their convenience, while IT teams gain full visibility and control over asset management without unnecessary manual handling.
Understanding Your Challenges
- I Want To...
- Enable staff to swap faulty devices without IT intervention.
- I Want To...
- Provide 24×7 access to IT support, even outside working hours.
- I Want To...
- Reduce wait times for repairs, deployments, and replacements.
- I Want To...
- Improve tracking and accountability for IT asset management.
Providing Solutions For Streamlined IT Services
At LapSafe®, we understand your challenges and provide the ideal solution to streamline your IT Service Desks
- Automated Device Swap & Repairs: Users securely deposit faulty equipment and collect replacements without IT staff involvement.
- Seamless IT Service Management Integration: Works with ONARKEN® integrations to manage tickets, SLAs, asset tracking, notifications, and user authentication.
- Secure Storage & Controlled Access: Ensures only authorised users can access assigned devices.
- Real-Time Monitoring & Reporting: Track device status, repairs, and usage data instantly.
Our smart lockers make ITSM reintegration and IT management easy.
Unlock The Full Potential Of
IT Service Desk Workflows
- Automated Ticket-Based Workflows
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Integrated with ITSM systems for a seamless ticket resolution
- 24×7 Self-Service Access
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No more waiting for IT desks to open or support calls to be answered
- Custom Rules & Permissions
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Define who can collect, swap, or drop off devices
- Full Audit Logging
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Tracks all transactions for security and compliance, create reports and manage it all remotely
- User Notifications & Alerts
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Customise and send automated reminders when a device is ready
- Supports a Range of Use Cases
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Ideal for IT asset deployment, leaver device returns, and hardware refresh programs
Want to find out more?
Get in touch today to explore how our IT service desk solutions can streamline your operations and enhance user satisfaction.
IT Support Solutions Tailored For Your Organisation
Discover how our IT Service Desk Lockers can be adapted to meet the unique needs of your industry, improving efficiency and user satisfaction.
- Education
- Streamline device repairs and IT asset distribution for students and staff
- Healthcare
- Securely manage IT assets across multiple sites in hospitals and clinics.
- Workplaces
- Enables efficient IT services across multiple office locations with remote management
- Emergency Services
- Supports seamless handover of IT equipment and swift support for emergency teams
- Retail
- Keeps technology up and running by automating IT equipment replacements and distribution
- Defence
- Ensures quick response and resolution for essential services
“Since implementing the Smart Lockers, we’ve seen significant operational improvements. The automation of the collection and return process has reduced delays and confusion, ensuring equipment is returned on time and in a more organised manner."
Ready to Streamline Your Services?
Get in touch today to explore how our IT service desk solutions can streamline your operations and enhance user satisfaction.
Frequently Asked Questions
Users receive an automated email or text notification when their device is available for collection.
Yes, they are fully compatible with platforms like Halo ITSM, Freshservice, and ServiceNow.
Lockers can be set with auto-expiration, allowing devices to be reassigned.
Yes, full remote monitoring and reporting are available via ONARKEN®.
Yes, lockers feature multi-factor authentication and full audit tracking for accountability.
Streamline Your IT Service Desk Systems
Get in touch today to explore how our smart solutions can streamline your operations, saving time and money, and enhance user experience.