Smarter Service Desk Management

Streamline IT support. Reduce downtime. Empower your team.

Managing IT services in a fast-paced environment is no small feat, especially when teams are distributed, hybrid working is the norm, and response times need to be rapid. Whether you're part of a large enterprise or a growing SME, the challenges are the same: keeping users productive while managing IT assets securely and efficiently.

LapSafe®’s Smart Lockers are designed to transform how you deliver IT services by automating routine tasks and improving the end-user experience—all while giving IT teams full control and visibility.

Automate and Simplify IT Asset Management

Imagine issuing a new laptop, collecting a faulty device, or delivering a new starter kit without a face-to-face handover or tying up valuable service desk time.

With LapSafe® Smart Lockers, that’s exactly what you can do.

Our intelligent IT Service Desk Lockers manage device exchanges and IT support workflows from a single, secure, and remotely accessible system. Whether it’s a broken device that needs repair, a replacement unit ready to be deployed, or equipment for a new team member, our lockers handle it all—automatically and efficiently.

Key Service Benefits

Arrange Drop Offs & Collections

• Users can securely leave devices for repair or collect replacements at their convenience—no queues, no delays.

New Starter Kits & Leaver Returns

• Support remote onboarding and offboarding with lockers that store and issue devices, accessories, and documentation.

Device Swaps & End-of-Life Returns

• Simplify the return and redeployment of outdated equipment in a secure, trackable way.

Service & Repair Requests

• Minimise downtime by enabling fast, unattended drop-off and collection for devices needing maintenance.

Take Full Control of Your IT Workflow

Every aspect of the system is designed to give IT teams greater flexibility and oversight:

• Custom Access Control – Set permissions for individual users, departments, or locations.
• Real-Time Notifications – Let users know when items are ready for collection.
• Audit Trails & Reporting – Maintain a full history of device movements for compliance and asset tracking.
• Multi-Factor Authentication – Keep your devices and data secure.
• Terms & Conditions – Customise policies to match internal procedures.
• Remote Monitoring & Management – Control lockers across your organisation from a central location.
• ITSM Integrations – Seamlessly integrate with HaloITSM, Freshservice, and other platforms.

Increase Productivity, Reduce Downtime

Our Smart Lockers allow IT teams to remotely power up and update devices while they’re securely stored—ready to be issued fully up to date.

This level of automation allows organisations to:

• Increase service desk procedures
• Offer 24/7 IT support access
• Enhance user satisfaction and productivity
• Standardise and streamline IT operations across multiple sites

Ready to take your IT service desk to the next level?

Use our contact form to chat with our friendly team about how our Smart Lockers can transform your IT operations.