Smart Tech: 6 Benefits for Government MSPs

Over the years we have supported Managed Service Providers (MSPs) with asset management, workflows, and enhancing service levels through our extensive range of Smart Solutions.

Smart Solutions such as Smart Lockers and Smart Peripheral Vending Machines boast a host of self-service features that have revolutionised the management and control processes of MSPs. In return, this enhances service levels and end-user satisfaction.

Here, we look at how MSPs are benefiting from these Smart Solutions:

1. Integrated Management: Our Smart Lockers and Smart Vending Machines, can be integrated with third-party software, allowing MSPs to remotely take control of their IT equipment and assets. This can include asset deployment, loaning assets, booking and reservation of assets, monitoring drop-offs and collection and allowing devices to be swapped out when faulty. All these services can help to speed up service levels and enhance the end-user experience.
2. Reduced Site Visits: Travelling back & forth to collect faulty devices, perform device updates, and provide peripherals, can be time-consuming and costly for MSPs. Instead, Smart Lockers and Smart IT Vending Machines support the process; the combined advantages of remote access, self-service, and automated peripheral deployments can save a significant amount of time and reduce carbon footprint.
3. Improved Quality of Service: IT Services play a key role within any organisation, and the level of service they provide affects the end user's experience. The ability to quickly deploy assets to new and existing users, as well as remotely manage updates in a more organised and proficient manner, not only improves the workload of IT Services but also increases the user’s experience, allowing productivity to continue.
4. Increased Self-Service: Self-service has proven to provide a much faster approach by cancelling out wait times, minimising queues, and reducing the level of manpower. This solution enhances productivity and efficiency for the end user and MSPs.
5. Seamless 24/7 access: Smart Lockers and Smart Vending Machines provide seamless 24/7 access to services such as asset loaning, drop-off and collection, hot lockers, and peripheral replacements. Whilst this enhances service levels, it is extremely beneficial for the end user, reducing downtime and increasing productivity.
6. Advanced asset control: Smart Lockers allow assets such as laptops, Chromebooks, and tablets to be automatically loaned with no staff interaction. Customisable rules, reports, and notifications help MSPs stay in control.

Vending IT peripherals allow MSPs to remotely manage and issue physical and virtual items around the clock. Comprehensive reports ensure MSPs can monitor usage, track transactions, and manage equipment inventory.

The key benefits a Smart Locker and Smart Vending Machines provide to MSPs are incomparable. Each automated solution saves time and resources, improves service levels and end-user satisfaction, and streamlines workflows for a more manageable process.

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